Contact information

Last updated: October 2026

Do you have a question about a product, your order, a delivery or a return? Write to us: we are here to help.

How to contact us

To help you faster

When you write to us, always state:

  • your order number and the name used for the purchase;
  • the product your enquiry is about;
  • if the product is damaged, defective or not as described, a few photos of the problem.

What we can help with

  • Product information: dimensions, materials, colours and quantities are shown on the product page; if you have any doubts, ask us before you order.
  • Shipping: order status, tracking, delivery address. See also “Shipping and delivery”.
  • Returns and refunds: you have 30 calendar days from receipt to cancel your order. See “Returns and refunds policy”. Before sending a return, write to us to receive the address to send it to.
  • Defects and legal guarantee of conformity: under the law of your country of residence (at least 2 years from delivery in the EU).
  • Privacy: to exercise your rights over your personal data, write to us at the email address above. See “Privacy policy”.
  • Complaints: tell us about any problem and we will look for a solution.

Who we are

Ornawall is run by Shahin GHARBI, a French sole trader (micro-entreprise), 443 rue des Combes, 73000 Chambéry, France, SIRET 903 950 210 00018. This address is the seller’s business address. For returns, write to us first: we will tell you the address to send the product to.