Shipping policy

Last updated: October 2026

On this page we explain how, when and on what terms we deliver our products. The maximum delivery time is clearly shown before you buy.

In brief

  • We deliver to the United Kingdom, Ireland, Germany, Austria, Luxembourg, the Netherlands, Finland, Australia, Canada, New Zealand, Singapore, Malaysia, the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman, with tracked shipping (with a tracking code). We do not deliver to any other country.
  • Delivery times, shipping costs and the free-shipping threshold depend on your delivery zone (see sections 2 and 3). The maximum delivery time for your zone is shown before you buy.
  • Full payment at the time of order.

1. Where we ship from

We work by dropshipping: products are prepared and shipped directly by our suppliers, often from China, and not from a warehouse of our own. That is why delivery is not immediate: the order is passed to the supplier after payment and shipping takes a few days.

2. Delivery times

Delivery times depend on your delivery zone and run from the date of payment. The maximum delivery time for each zone is the longer figure. Business days are Monday to Friday, except public holidays.

  • Zone 1, United Kingdom: 7 to 15 business days from payment. Maximum: 15 business days.
  • Zone 2, European Union (Ireland, Germany, Austria, Luxembourg, the Netherlands, Finland): 7 to 15 business days from payment. Maximum: 15 business days.
  • Zone 3, Australia, Canada, New Zealand, Singapore, Malaysia: 7 to 15 business days from payment. Maximum: 15 business days.
  • Zone 4, Gulf (United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman): 7 to 15 business days from payment. Maximum: 15 business days.

When your order is shipped, you will receive the tracking information, so you can follow the parcel.

3. Shipping costs

  • Shipping costs and the free-shipping threshold depend on your delivery zone:
    • Zone 1, United Kingdom: shipping €4.90 (converted into your local currency at checkout). Free for orders of €39 or more.
    • Zone 2, European Union (Ireland, Germany, Austria, Luxembourg, the Netherlands, Finland): shipping €4.90 (converted into your local currency at checkout). Free for orders of €39 or more.
    • Zone 3, Australia, Canada, New Zealand, Singapore, Malaysia: shipping €4.90 (converted into your local currency at checkout). Free for orders of €39 or more.
    • Zone 4, Gulf (United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman): shipping €4.90 (converted into your local currency at checkout). Free for orders of €39 or more.
  • Quantity discounts applied automatically: 10% with 2 units, 15% with 3 units, 20% with 4 or more units.
  • The shipping cost is shown on the checkout page, before you confirm your order.

4. Customs, import duties and taxes

Parcels sent to another country may be subject to customs formalities, import duties or taxes set by the authorities of the country of delivery.

The price you pay at checkout is final. If a carrier or customs office ever asks you to pay import duties or taxes on delivery, contact us before paying: we will refund the amount.

5. Delivery address

Please check your address and phone number carefully when you place your order. If you notice a mistake after ordering, write to us straight away at info@ornawall.com: we can correct it if the parcel has not yet been shipped.

6. If the product is no longer available or cannot be delivered on time

It may happen that a product is no longer available from the supplier, or that it cannot be delivered within the maximum delivery time for your zone. In that case:

  1. we will tell you, by email or WhatsApp, as soon as we know;
  2. you choose: to wait for delivery or to receive a full refund of what you paid for the products not delivered (if we do not deliver the complete order, the shipping costs too);
  3. the refund is made without undue delay, using the same payment method as the order;
  4. we send no substitute product without your written agreement;
  5. we apply no penalty and no interest.

If the maximum delivery time has passed and your parcel has not arrived, you can write to us at any time at info@ornawall.com to choose between waiting and a refund.

7. Damaged, incomplete or non-conforming parcel

When you receive your parcel, check that it shows no obvious damage. If the product arrives damaged, incomplete or different from the product page, write to us as soon as possible with your order number and a few photos. In these cases, return costs are borne by the Seller. The full rules are on the “Returns and refunds policy” page.

8. Returns

You have 30 calendar days from receipt to cancel your order. Return costs are at your expense, unless the product is defective or non-conforming. The refund is made without undue delay and, in any case, within 14 calendar days of receipt of the return. More details are on the “Returns and refunds policy” page.

9. Contact

For any question about your shipment, write to us at info@ornawall.com or on WhatsApp at +33 7 82 21 49 93, always stating your order number.